10 Ways to Heal Health Care: How Consumers Can Revolutionize Their Care Experience

Bridget Duffy, M.D., Chief Medical Officer, Vocera Communications; Recognized by Various Media as 2015 Woman of the Year, One of the Most Influential Women in Bay Area Business for 2015, and Among 20 People Who Make Healthcare Better

How can it be that customers often rate their experience at the DMV as better, more timely and less painful than their experience at the hospital? Despite enormous sums spent on health care and extensive training of professionals, patients are largely dissatisfied with the service they receive. A growing body of evidence points to the human experience as a key driver for improved patient satisfaction, health outcomes and loyalty.

How can we turn this around? What role can patients, with unprecedented access to health-care information, play in a system that historically has disempowered them? What is a realistic vision of a patient-centric system that delivers both medical care and compassionate health-care journeys?

Dr. Bridget Duffy, the nation’s first chief experience officer at the Cleveland Clinic and the leader of the patient experience movement, has spent more than 20 years defining the components of an ideal healing environment. Relentless in her mission to fix this broken system, Dr. Duffy will share 10 ways to restore humanity, respect and trusted relationships in health care.